Shipping policy

AudioResellerz — Shipping & Delivery Policy (Wholesale)

Effective Date: 09-22-2025
Applies To: All wholesale purchases made on AudioResellerz.com or via purchase order (PO)
Contact: support@audioresellerz.com

1) Order Processing

  • In-stock items: Usually ship 1–3 business days after payment clears.

  • Pre-orders / custom / special orders: Ship after production/availability. Dates shown are estimates and can change due to supplier constraints.

  • Orders placed after our daily cut-off, weekends, or holidays process the next business day.

2) Shipping Methods & Accessorials

  • We ship via major parcel carriers (UPS/USPS/FedEx) and approved LTL/freight partners.

  • Signature may be required at our discretion on high-value orders.

  • Accessorial services (lift-gate, residential delivery, limited access, appointment, inside delivery, call-ahead, Saturday, etc.) are billable and must be requested before shipment is booked.

3) Address Accuracy & Reroutes

  • You are responsible for providing a complete, deliverable address.

  • Carrier address corrections, intercepts, and reroutes incur additional charges billed to you.

  • We cannot guarantee changes once an order has shipped.

4) Title, Risk of Loss, and Insurance (FOB Origin)

  • Title and risk of loss transfer to Buyer when the shipment is tendered to the carrier at our dock or partner warehouse (FOB origin), including drop-shipments.

  • Standard carrier liability limits apply unless extra insurance is purchased (available on request).

  • Porch theft and post-delivery loss are not covered by AudioResellerz.

5) Delivery & Inspection Requirements

Parcel (UPS/USPS/FedEx):

  • Inspect the carton at delivery. Photograph outer box, inner packing, shipping label, and product before installation or resale.

Freight/LTL:

  • Inspect shipment before signing the BOL.

  • Note any visible damage/shortage on the BOL with specific remarks (e.g., “top left corner crushed,” “1 carton short”). Take photos at the truck.

  • Severe damage? Refuse delivery, note the reason on the BOL, and contact us immediately.

6) Lost, Damaged, or Short Shipments — Claims (Strict)

We will assist you with the carrier’s claim process. No replacement/credit is issued until the carrier resolves and pays the claim (including partial payouts).

Deadlines (from carrier delivery scan):

  • Shortages / Our Fulfillment Error: email within 48 hours.

  • Parcel Damage (concealed or visible): email within 48 hours with photos.

  • Freight/LTL Visible Damage or Shortage: note on BOL at delivery and email within 24 hours with photos.

  • Freight/LTL Concealed Damage: email within 48 hours with photos.

How to file: Email support@audioresellerz.com with subject CLAIM – [Order/PO #] – [Issue] and include:

  • Order/PO #, business name, ship-to address, contact phone

  • Photos: outer carton, inner packing, shipping label, product/damage close-ups

  • For shortages: photo of box contents and packing list

  • For freight: image of BOL with damage/shortage notation

  • Any carrier case/claim # (if opened)

Keep all packaging and products until the claim is fully resolved; carriers may inspect or retrieve items. Missing documentation or late submissions are grounds for denial.

7) Pre-Orders, Backorders & Split Shipments

  • Pre-order/backorder ETAs are estimates and may shift due to supplier/manufacturer constraints.

  • We may split ship items at our discretion; tracking will be provided per package.

8) Refused, Undeliverable & Return-to-Sender

  • Do not refuse shipments. Refused/RTS packages are processed per your Return & Refund Policy (Wholesale) — which is all sales final — and will not be refunded.

  • If an order returns due to refusal, bad address, or failure to receive, storage/handling and two-way freight are billable before reshipment. Unclaimed goods may be deemed abandoned and disposed of without credit after notice.

9) Delays Outside Our Control

Weather, disasters, peak-season congestion, carrier network issues, customs/security holds, strikes, or other events outside our control may cause delays. Delivery dates are estimates; we do not guarantee arrival by a specific date.

10) What Isn’t Covered

  • Post-delivery theft, misplacement, or damage after a delivered scan

  • Customer-installed damage or missing packaging/accessories

  • Buyer’s remorse, wrong-item ordered, fitment errors (see all sales final policy)

11) Non-Refundable Charges

  • Outbound shipping and handling (including “free shipping” promos)

  • Carrier accessorials (appointment, lift-gate, residential, limited access, address corrections, storage/demurrage, redelivery, etc.)

  • Payment processor/credit card fees retained by the processor

  • Any additional insurance you authorize

12) Questions & Claims

Email: support@audioresellerz.com
Include Order/PO #, issue description, and required photos/documents.